Hello - I'm Nick Healey

and I've been designing award-winning, industry-changing technology products for more than 20 years.

(Our industry calls it "User Experience Design" but it's really Software Product Design: what features it should have, and/or how those features should work, so that it does what users want, in ways they can understand.)

Below, examples of what I know, and what I've done. My designs have changed industries, because they work first time, out-of-the-box, for ordinary people.

I can make your product more successful.

Things I do

On any project I might do some combination of these:

  • User research
  • Workflows & architecture
  • Wireframes
  • Inventing and patenting

Things I don't do, by the way:

  • Code prototypes
  • Graphic Design

Things I know

Agile still needs early Design


Before you start coding features, have you:
— Widened your target user base
— Made workflows to cover their goals
— Wireframed the essential architecture, just deep enough to know it all hangs together
Without this, you may be coding features that will never hang together as a product

User surveys, done right, are great

— Have a Comments box for every question - provides all kinds of eye-opening input
— The fewer questions you ask, the better the data - e.g. never ask a question whose answers could not change your product
— One misunderstanding can wreck it - find your best wordsmiths, and have dry-runs

Simpler designs = wider market

— Most tech still gives normal users problems (you'll know, if you do user research)
— We like "min taps, max speed"; normal users prefer obviousness
— They want bombproof data & UI! They fear Settings, in case they break something!
— Plus: disposable income increases with age...

Which problems to fix? And how?

— Each user goal is a chain of stuff, as strong as its weakest link
— But both weakness, and fix, may seem irrelevant in tech terms
— So: user-aware people should decide (that's how Apple do it).

Things I've done

 

I was UX/Design Consultant to Zeebox, a TV-accompaniment iPad app, which Apple made their AppStore 'App of the Week'

I was UX/Design Consultant to Flook, a location-explorer iPhone app, which won 'Best User Experience' at the Mobile Premier Awards, Barcelona. (It was also 'Staff Pick' on both the US and UK Apple store)

I was the sole UX/Software Designer of the original Symbian OS, a mobile platform so well-received that the world's mobile industry came together and standardised on it.

I was both Designer and Project Leader for PsiWin, a connectivity suite which won 'Best UK Product' at Ziff-Davis Europe's "Software Excellence Awards"

I was UX Designer of the on-table interactive ordering experience for Inamo, voted 'Best Restaurant in London' by Time Out readers

Things people say

 

Charles Davies, CTO TomTom, Psion:
"Nick is one of those rare people who can design world-class software experiences and will change the mindset of software development teams he works with to design more from the user experience backwards."
Paul Sherwood, CEO Codethink, Teleca:
"Nick is the first person I turn to for guidance on user interaction design. He brings unique insight, and is superb at bridging the gap between users, designers and engineers."
Colly Myers, CEO 63336, Symbian:
"Nick is simply one of the world's best UI designers. Having honed his skills at Psion he has gone on to work on a wide range of products over many years, giving him wisdom as well as bone deep knowledge of design."
Jane Sales, founder of Ambient Industries, creators of 'Flook':
"Nick has that unusual ability in an ex-techie (not that he'd thank you for reminding him of that) to understand how 'normal' people think. He was invaluable during the design phase of Flook, helping me to design a UI that the user never feels lost in, and that delights and pleases."
Danny Potter, founder of Inamo Restaurants:
"We believe Nick is one of the world's outstanding people when it comes to user interface design. If more people built user-friendly interfaces like Nick, then the world would be a simpler, easier and better place to live and work in."
Mark Gretton, CTO Crave Interactive, TomTom:
"At Crave we put diners in control of the food ordering process, and fundamental to that is a Tablet UX that's completely intuitive. Our user tests threw up a seemingly intractable design problem, but after half a day with Nick we had an elegant solution that our users loved."

Contact

Email me

For example, if you've an interesting project where you think I might help, try me out - tell me about your project, then point me at some relevant product, spec or design and I'll deliver you a half-day review, free of charge.