Hello - I'm Nick Healey

I've been designing award-winning, people-pleasing, industry-changing tech products for over 20 years.

(Our industry calls it "User Experience Design" but it's just Product Design: what features the product should have, and how those features should work, so that users love what it does, and can understand how to use it all.)

Below, examples of what I know, and what I've done. My designs have changed industries, because they work first time, out-of-the-box, for ordinary people.

I can make your product more successful.

Things I do

On any project I might do some combination of these:

  • User research
  • Workflows & architecture
  • UI Wireframes
  • Inventing and patenting

Not me, by the way:

  • Coding prototypes
  • Graphic Design

Things I know

Good User Surveys = wider market

Behind any good survey lies great care:
— Have a Comments box for every question - provides all kinds of eye-opening input
— Fewer questions = better data. If no answer will change things, lose the question
— One misunderstanding can wreck it - find your best wordsmiths, and have dry-runs

Early Design = better Agile

Before you start coding features, have you:
— Widened your target user base
— Made workflows to cover their goals
— Done product-wide wireframes, just deep enough to know your plans hang together?
Otherwise, you may be coding the wrong features for the wrong people

Design For Everyone = more sales

— Most tech still gives normal users problems (you'll know, if you do user research)
— We like "min taps, max speed"; normal users prefer obviousness
— They want bombproof data & UI! They fear Settings, in case they break something!
— Plus: disposable income increases with age...

What To Fix And How? ...ask Apple?

— Each user goal is a chain of stuff, as strong as its weakest link
— But both the weakness, and the fix, may seem irrelevant in tech terms
— So: user-aware people should decide what to fix & how (that's the way Apple do it).

Things I've done

 

UX/Design Consultant to Zeebox, a TV-accompaniment iPad app, which Apple made their AppStore 'App of the Week'

UX/Design Consultant to Flook, a location-explorer iPhone app, which won 'Best User Experience' at the Mobile Premier Awards, Barcelona. (It was also 'Staff Pick' on both the US and UK Apple store)

Sole UX/Software Designer of the original Symbian OS, a mobile platform so well-received that the world's mobile industry came together and made it the world smartphone standard.

Designer and Project Leader for PsiWin, a file manager & connectivity suite, which won 'Best UK Product' at Ziff-Davis Europe's "Software Excellence Awards"

UX Designer of the on-table interactive ordering experience for Inamo, voted 'Best Restaurant in London' by Time Out readers

I've designed a huge range of apps, UIs, and devices over the years, for dozens of clients of all sizes.

Things people say

 

Charles Davies, CTO TomTom, Psion:
"Nick is one of those rare people who can design world-class software experiences and will change the mindset of software development teams he works with to design more from the user experience backwards."
Paul Sherwood, CEO Codethink, Teleca:
"Nick is the first person I turn to for guidance on user interaction design. He brings unique insight, and is superb at bridging the gap between users, designers and engineers."
Colly Myers, CEO 63336, Symbian:
"Nick is simply one of the world's best UI designers. Having honed his skills at Psion he has gone on to work on a wide range of products over many years, giving him wisdom as well as bone deep knowledge of design."
Jane Sales, founder of Ambient Industries, creators of 'Flook':
"Nick has that unusual ability in an ex-techie (not that he'd thank you for reminding him of that) to understand how 'normal' people think. He was invaluable during the design phase of Flook, helping me to design a UI that the user never feels lost in, and that delights and pleases."
Danny Potter, founder of Inamo Restaurants:
"We believe Nick is one of the world's outstanding people when it comes to user interface design. If more people built user-friendly interfaces like Nick, then the world would be a simpler, easier and better place to live and work in."
Mark Gretton, CTO Crave Interactive, TomTom:
"At Crave we put diners in control of the food ordering process, and fundamental to that is a Tablet UX that's completely intuitive. Our user tests threw up a seemingly intractable design problem, but after half a day with Nick we had an elegant solution that our users loved."

Contact

Email me

For example, if you've an interesting project where you think I might help, try me out - tell me about your project, then point me at some relevant product, spec or design and if I'm free, I'll write you a little review, free of charge.

"Why is this site so simple?"
Every design wants to be "simple." (If it succeeds, it'll look "obvious", paradoxically. But "simple" is rarely obvious.)

"Did this design start from some template or other?"
You want me to ignore what's out there, start from scratch, charge you?

"Why can't I second-guess you from your Social Media posts?"
Isn't a free review just a little more reliable than recycled opinions?